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MGM and Caesars cyberattack fallout

20 September 2023

In this week's video, we discuss the different tactics being employed by the two resorts in the aftermath of the recent data hackings.

Talk about a tale of two cities, and no we’re not talking about the Charles Dickens’ novel.

As you all know by now, MGM Resorts International and Caesars Entertainment, Inc. were hacked by the infamous group Scattered Spider over the past few weeks, putting the personal data of millions of gamblers in jeopardy, but that’s where the similarities stop.

MGM, which refused to pay the ransom, is still facing major outages at all of its resorts across the globe such as issues with slot machines, ATM’s, electronic room key access, guest services, the ability to process credit cards, and the company website. Furthermore, MGM is calling this an “issue” rather than an “attack,” yet asking the public to call 646-961-3731 in the event anyone has any information that could help them catch the hackers.

Some industry experts believe MGM is losing as much as $8 million a day by having their systems down.

Caesars on the other hand, is up and running, despite the hackers obtaining players’ personal data. It not only paid the ransom thus securing its players’ personal information, but also put together an incident response team that can be reached at 888-652-1580 for anyone who would like to speak to them about the incident and the affects it might have had on their personal data. In addition, Caesars is offering free credit monitoring and identity theft protection for anyone who’s been affected by this and if they call the helpline, someone will be there with details to help them set it up.